Frequently Asked Questions

Rachio controllers come in 4, 8 and 16-zone variants and work with most in-ground irrigation systems. (If you use a pump start relay, some additional parts may be necessary.) You’ll also need an strong Wi-Fi where the controller will be installed and a smartphone to set up your schedules.

You bet! Our Shared Access feature allows you to share different levels of access with whomever you’d like!

Yes, but you will need to purchase a Weatherproof Enclosure for outdoor installations.

Yes, most customers can install a Rachio controller in 30 minutes or less without the need of any special tools. To mount the controller you may want to use drywall anchors (included) that require a drill and screwdriver.

The Rachio app is available at no cost for Android, iOS, and web.

Yes! As long as you can access the internet, you can view and manage your Rachio controller from anywhere. Learn more about the Rachio App.

The Rachio App is like having your own personal lawn assistant. In it you can: Monitor your upcoming watering schedule and review past watering history; Manage zone information and keep your settings updated; Create customized schedules that fit your yard needs; Share app access with household members & lawn professionals; Track Rachio Lawn Champion treatments. Learn more about the Rachio App.

Please email security@rachio.com with a detailed report of any suspected security vulnerabilities. We take security concerns very seriously and will respond promptly.

While our web app is a long-standing part of the Rachio family of products, it is no longer being updated with new features and products, including the Rachio Smart Hose Timer. Improvement of our mobile platforms has been our priority for several years now. All Rachio products are designed with mobile use in mind, and we plan to continue directing our focus and resources towards mobile for the foreseeable future. We highly recommend downloading our mobile app for full functionality, and the best possible user experience.

Most orders for Rachio products are fulfilled within 3-5 business days. Presale orders will be shipped when inventory becomes available and Rachio will provide updates if shipping times change.

Some partner products, such as Tempest and Root Quencher are shipped from the manufacturer and not Rachio. These orders will arrive separately from any Rachio products you purchased.

Taskrabbit and Rachio have teamed up to connect with you skilled Taskers in your area who can install your new Rachio smart sprinkler purchases. Save time and get the yard you want without the hassle! Click here to get started.

Taskrabbit Smart Home Installation is available in most metro areas in the US. Availability of Taskers varies based on demand. Click here for a complete list of the metro areas. Click here to schedule.

Taskers follow all installation instructions. Garbage/removal is not included. Click here to get started.

You can book your installation for as early as today, and up to 14 days in advance. Click here to get started.

Taskers are trusted independent contractors who can help with smart home installation services. Taskers are fully background checked before being allowed to task on Taskrabbit.

Your task is paid for when the installation of your Rachio product is fully completed.

As independent contractors, Taskers set their own hourly rates. You can review the Tasker’s qualifications and rates to decide who to select. There’s a minimum 1-hour charge, after which Taskers will bill in 15-minute increments until the task is complete.

If you have any additional questions or concerns about your booked task, you can visit support.taskrabbit.com or call 1-844-340-8275 (Hours: Available every day 8 a.m. to 7 p.m. Central Time).

The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.

The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.

A protection plan can be purchased on rachio.com or through our customer care team over the phone.

Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.

The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan. Currently, only Rachio 3 Smart Sprinkler Controllers are included.

Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707. If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal. Visit the Extend Customer Claims Portal.

Yes, the replacement product will continue to be covered under Extend’s protection plan.

Customers will receive an email after purchasing a protection plan that details: Contract ID, Warranty Term Length, Coverage Dates, and Product Name. Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com.

Extend makes it easy to file a claim either through the call center or the online portal. The steps a customer will go through to have their item replaced are as follows: First, the customer provides a contract ID, email address, or another piece of identifying information to Extend. Extend then entitles (validates) contract coverage by ensuring that the plan is active AND the date is between the Effective & Expiration Dates. The customer will then answer a few Adjudication questions. High-level troubleshooting steps are also offered. Once the claim is approved, a shipping label is generated to ship back the broken product. Once the shipping label is scanned, we will work with the customer to replace the broken item. Extend will be in constant communication with the customer to ensure satisfactory service has been given.

The Customer can contact the Extend Customer Care Team in the Extend Claims Portal or via phone at 877-248-7707. Visit the Extend Customer Claims Portal.

Yes, customers can cancel their coverage at any time.

For an extended warranty plan, the customer is entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, the customer is entitled to a pro-rata refund on the unused portion of the service contract.